Terms of Service

Our services

We provide residential cleaning services in Louisville, KY and nearby communities, including recurring, deep, move-in/move-out cleaning, and personalized help. Booking through the website is a request for service — it is not a confirmed appointment until we contact you to confirm details, pricing, and availability.

Quotes and pricing

Prices depend on the size and condition of your home, the service selected, and any add-ons. We provide a quote when we follow up. No payment is collected through this website.

Bookings, changes, and cancellations

You may request changes or cancellation by contacting us or using the link in your confirmation email. Please give us reasonable notice so we can adjust our schedule. We may decline or reschedule a booking when needed (for example, if a date is no longer available).

Accounts

If you create an account, you are responsible for keeping your login secure and for activity under your account. Provide accurate information and keep it up to date.

Reviews and content

If you submit a review, you confirm it is honest and your own. You grant us permission to display it on our website. We may decline to publish or remove content that is unlawful, abusive, or misleading.

Acceptable use

• Do not misuse the site, attempt to break its security, or interfere with its operation.
• Do not submit false information or impersonate others.
• Do not use the site for any unlawful purpose.

Satisfaction guarantee

We stand behind our work. If you are not satisfied, contact us within 24 hours of the cleaning and we will return to make it right, at no extra charge, subject to a reasonable review.

Disclaimers and limitation of liability

The website is provided "as is". To the fullest extent allowed by law, we are not liable for indirect or incidental damages arising from the use of the site. Nothing in these terms limits liability that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the Commonwealth of Kentucky, United States.

Changes

We may update these terms from time to time. The current version is always posted on this page.

Contact us

Questions about these terms? Email support@esmaycleaningsolution.com or call 502-243-5869.