Privacy Policy

Information we collect

We only collect what we need to provide and improve our cleaning services:

• Booking details: your name, email, phone number, service address, the service you request, preferred date, optional add-ons, and any notes you share.
• Account information: if you create an account, your email and (optionally) a display name and profile photo. You can also sign in with Google, in which case we receive your name, email, and profile picture.
• Reviews: the rating, comments, and name you choose to publish.
• Chat messages: anything you send through the website chat.
• Technical data: basic information your browser sends (such as your IP address and language), used for security and to keep the site working.

How we use your information

• To respond to your booking request, prepare a quote, and schedule and provide the cleaning.
• To contact you about your booking, send confirmations and reminders, and answer your questions.
• To send occasional marketing emails (only if you haven't opted out — every marketing email includes an unsubscribe link).
• With your consent, to measure website traffic (Google Analytics) and the performance of our ads (Meta Pixel).
• To operate, secure, and improve the website, and to comply with the law.

We do not sell your information

We never sell your personal information. We only share it with trusted providers that help us run the business, and only when needed — for example:

• Technology providers that host the website, store our data securely, and send our emails.
• Tools that protect our forms and help with tasks like address autocomplete.
• With your consent, analytics and advertising tools to understand how the site is used and to measure our ads (such as Google and Meta).
• The sign-in provider you choose, if you create an account that way (such as Google).

Payments

We do not collect or store credit card or bank information on this website. Booking is a request; we follow up to quote and arrange payment separately.

Data retention

We keep booking and account records for as long as needed to provide our services and meet legal and accounting requirements, then delete or anonymize them. You can ask us to delete your account at any time.

Your choices and rights

• Access or correct your information by contacting us or editing your account.
• Unsubscribe from marketing emails using the link in any such email.
• Request deletion of your account and personal data.

Security

We use industry-standard measures to protect your data, including encryption in transit, access controls, and trusted infrastructure providers. No method of transmission is 100% secure, but we work hard to protect your information.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its update date.

Contact us

Questions about your privacy? Email us at support@esmaycleaningsolution.com or call 502-243-5869. Esmay Cleaning Solution LLC, 4209 Kurtz Ave, Louisville, KY 40229.